OS-ONE Transcriptions Services, Inc. HIPAA CONMPLIANT MEDICAL TRANSCRIPTION

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TROUBLE SHOOTING
PROBLEM:	REASON/SOLUTION:
Disconnected:	You may have exceeded the 100-second pause time limit. Redial into system. Previous dictation was most likely saved -- no need to re-dictate everything, just continue from where you left off. Call-waiting tone activated on telephone. Please use a telephone that does not have this feature or please turn this feature off. Pager went off and tone mimicked disconnect command. Please put your pagers on a vibrate mode while dictating.
Hung up/Disconnected without saving:	Call OS-One to verify that dictation has been received. Because the VOR feature is active, the system will save your dictation with a just hang-up, but we would prefer if you actually went through the save/end session process. It is not necessary to repeat your entire dictation from the beginning. To be sure, please contact OS-One immediately after the disconnection to make sure that your dictation is on the system, then continue dictating from where you were cut off/left off.
Improper/ No Prompts:	Prompts that should be heard at initiation of dictation: Welcome, ID# request, Subject# request (if applicable), Work Type # request (if applicable). Depending on your department's set up (please check your instructions), you must hear at least two (Welcome and ID# request) of the above prompts. If you do not, please call OS-One immediately. DO NOT BEGIN DICTATING UNTIL THIS PROBLEM IS RESOLVED.